Privacy Policy

Liquid Filling Australia (referred to in this document as “we”, “us”, or “our”) operates the website https://www.liquidfilling.com.au/ (the “Site”). We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (the “Privacy Act”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, inquire about our contract filling, batching, labelling, and packing services, or otherwise interact with us.

1. Personal Information We Collect

We only collect personal information that is reasonably necessary for us to provide our services, process requests, and maintain our business relationship with you. The types of personal information we may collect include:

Identity & Contact Information: Your name, job title, company name, Australian Business Number (ABN) (if applicable), email address, telephone number, and physical business address.
Inquiry & Project Data: Information you provide when requesting a quote or navigating our services, including product specifications, packaging types, estimated volume requirements, and specific service interests (e.g., cosmetics, personal care, or pet care filling).
Technical & Usage Data: Your IP address, browser type, operating system, pages viewed on our Site, time spent on those pages, and other diagnostic data collected automatically via cookies and similar tracking technologies.

We do not knowingly collect Sensitive Information (as defined under the Privacy Act, such as health information, political opinions, or racial origins). Please do not include sensitive data in your inquiries or quote requests.

2. How We Collect Your Personal Information

We collect personal information in several ways, including:

Directly from you: When you fill out a “Get a Quote” or contact form on our Site, subscribe to our industry insights/articles, or communicate with us directly via phone or email.
Automatically: Through cookies, web beacons, and analytical tools when you interact with our website. This helps us optimize user experience and improve our online services.

3. How We Use Your Personal Information

We use your personal information for purposes relevant to our business operations, including to:

Respond to your service inquiries and provide accurate quotes for contract manufacturing, liquid/powder filling, or labelling.
Deliver, manage, and optimize the services you engage us to perform.
Send you administrative updates, technical notices, or confirmations.
Provide you with industry insights, articles, and marketing communications (where you have consented to receive them). You may opt out of marketing communications at any time.
Maintain, monitor, protect, and improve the performance, security, and user experience of our website.
Comply with our legal and regulatory obligations.

4. Disclosure of Your Personal Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your personal information in limited circumstances, including to:

Our Corporate Group: As part of the Pack&Fill Australia group, we may share relevant client data internally to coordinate operations, scale production capacities, and fulfill full-service supply chain requirements.
Third-Party Service Providers: Trusted vendors, contractors, and IT service providers who assist us in operating our website, managing our CRM, or conducting our business, provided they agree to keep this information confidential and secure.
Legal Compliance: Law enforcement or regulatory bodies where required or authorized by law, or to protect the rights, property, or safety of Liquid Filling Australia, our clients, or others.

Overseas Disclosure

Our servers and primary operations are located within Australia. Generally, we do not disclose personal information to overseas recipients. If we utilize global cloud storage or software providers whose data servers reside outside of Australia, we take reasonable steps to ensure that the recipient handles your data with a level of protection consistent with the Australian Privacy Principles.

5. Data Security and Storage

We take data security seriously and employ a range of physical, electronic, and managerial measures to safeguard your personal information from unauthorized access, modification, disclosure, loss, or misuse.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal and accounting retention periods. When no longer required, your data is securely destroyed or permanently de-identified.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyze traffic. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site or online quote features may not function optimally.

7. Your Rights: Access and Correction

You have the right to request access to the personal information we hold about you and to ask for updates or corrections if that information is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact our Privacy Officer using the details provided below. We will respond to your request within a reasonable timeframe. We do not charge a fee for making a request, but we reserve the right to charge a reasonable administrative fee for retrieving and copying the requested information if your request is complex or resource-intensive.

8. Complaints and Feedback

If you have any questions, concerns, or complaints regarding how we handle your personal information or if you believe we have breached the Australian Privacy Principles, please reach out to us directly.

We take all privacy complaints seriously. We will investigate your concern and provide a written response within a reasonable timeframe (typically within 30 days). If you are unsatisfied with our response, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Any updates will be published directly on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

For any questions regarding this Privacy Policy, or to exercise your rights to access or correct your data, please contact us at:

Liquid Filling Australia (Part of the Pack&Fill Australia group) Address: 23 Liverpool Street, Ingleburn, NSW, 2565